Division

Departments & Units – Office of the Head of Service, Delta State

The Office of the Head of Service (OHOS) is composed of key departments and specialized units that work collectively to ensure the smooth administration, coordination, and reform of the Delta State Civil Service. Each department is charged with specific responsibilities that align with the Office’s overall mandate to deliver effective, transparent, and accountable public service governance.

These departments serve as the operational backbone of the Office, providing technical and administrative support to all Ministries, Departments, and Agencies (MDAs) across the state.

  • List of Core Departments & Units

Administration Department

Overview:

The Administration Department manages the internal operations of the Office, ensuring a functional and organized work environment for optimal service delivery.

Key Responsibilities:

  • Office logistics and supplies

  • Facility and asset management

  • Staff attendance and internal HR

  • Organizing meetings and correspondences

  • Managing transport and security arrangements

Establishments Department

Overview:

This department is the policy and regulatory nerve center responsible for interpreting and implementing Civil Service Rules and administrative guidelines across the service.

Key Responsibilities:

  • Reviewing and updating establishment policies

  • Issuing and managing service circulars

  • Determining establishment positions in MDAs

  • Processing matters related to appointments, confirmation, and retirements

  • Advising on restructuring and manpower planning

Training & Staff Development Department

Overview:

This department focuses on building the capacity and competencies of civil servants at all levels through structured training and professional development programs.

Key Responsibilities:

  • Designing and implementing training plans

  • Coordinating seminars, workshops, and retreats

  • Partnering with training institutions and consultants

  • Tracking staff participation in development programs

  • Managing scholarship and study leave approvals

Human Resource Management (HRM) Department

Overview:

The HRM Department oversees personnel administration across the state civil service, ensuring compliance with best practices in recruitment, promotion, and staff deployment.

Key Responsibilities:

  • Workforce planning and database management

  • Handling postings, transfers, and promotions

  • Implementation of HR policies and reforms

  • Staff record maintenance and biometric verification

  • HR metrics and performance evaluations

Pension & Welfare Department

Overview:

This department ensures that the welfare of both active and retired civil servants is effectively managed in line with government policy and statutory guidelines.

Key Responsibilities:

  • Processing retirement benefits and gratuities

  • Coordinating pensioner verification exercises

  • Managing staff medical schemes and social welfare

  • Attending to complaints on pension matters

  • Interfacing with the Pensions Bureau and Pension Fund Administrators

Legal Services Unit

Overview:

The Legal Services Unit provides legal advisory support to the Office and ensures compliance with public service laws, regulations, and administrative justice.

Key Responsibilities:

  • Offering legal opinions on civil service matters

  • Drafting and vetting administrative instruments

  • Representing the Office in disciplinary and legal cases

  • Interpreting relevant laws and regulations

  • Supporting investigative and disciplinary panels

ICT & Innovation Unit

Overview:

This unit drives the digital transformation of the civil service by developing and deploying information technology solutions.

Key Responsibilities:

  • Maintaining the Office’s website and digital platforms

  • Coordinating the deployment of e-governance tools

  • Supporting automation of HR and records systems

  • Managing IT training and digital literacy programs

  • Safeguarding data security and digital compliance

Audit & Compliance Unit

Overview:

This unit promotes accountability and transparency by evaluating internal controls, processes, and compliance across departments.

Key Responsibilities:

  • Conducting internal audits and assessments

  • Monitoring implementation of government directives

  • Ensuring compliance with service rules and procedures

  • Reporting on financial and operational irregularities

  • Recommending corrective and preventive actions

Public Service Reform Unit

Overview:

The Reform Unit champions innovation, modernization, and systemic transformation within the civil service to improve service delivery and operational efficiency.

Key Responsibilities:

  • Designing and executing reform programs

  • Monitoring performance indicators and outcomes

  • Conducting process reviews and efficiency studies

  • Liaising with development partners and donor agencies

  • Driving initiatives such as Open Government, KPI tracking, etc.

Departmental Coordination

Each department or unit is headed by a Director or Assistant Director who reports directly to the Permanent Secretary, who in turn reports to the Head of Service. Inter-departmental synergy is crucial for policy execution, administrative reforms, and workforce efficiency.

Want to Learn More?

You can download detailed departmental structure and contact points here:

Download Departmental Directory (PDF)
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