Services

Office of the Head of Service, Delta State

The Office of the Head of Service (OHOS) delivers a broad range of services aimed at ensuring a productive, transparent, and citizen-oriented Delta State Civil Service. Our services are strategically designed to enhance the welfare, performance, and efficiency of public servants while aligning the workforce with government priorities. Whether you're a civil servant, a government stakeholder, or a citizen seeking information or support, the Office remains committed to providing reliable and timely services rooted in professionalism, accountability, and innovation.

Key Public Service Offerings

Appointments, Promotions, and Transfers

We manage all matters relating to the staffing needs of the Delta State Civil Service.

Services Include:

  • Recruitment into the state civil service (as approved)

  • Deployment and inter-cadre transfers

  • Confirmation of appointments

  • Processing of promotions and seniority lists

Civil Service Rules Interpretation & Circulars

We issue guidelines and interpret civil service regulations to ensure consistency across Ministries, Departments, and Agencies (MDAs).

Services Include:

  • Publication of government circulars

  • Interpretation of Civil Service Rules

  • Clarification of administrative procedures

  • Advisory to MDAs on service matters

Human Resource Management Services

We ensure the proper management of civil service personnel records and HR processes across the state.

Services Include:

  • Management of service records

  • Maintenance of personnel database

  • Documentation for appointment, retirement, and promotion

  • Biometric verification and staff identification

Training & Capacity Development

We coordinate training and re-training of public servants to build a skilled and dynamic workforce.

Services Include:

  • Orientation for newly recruited staff

  • In-service training, workshops, and seminars

  • Study leave and scholarship management

  • Career development programs for different cadres

Pensions & Retirement Processing

We ensure the smooth transition of officers from active service to retirement, and the prompt processing of entitlements.

Services Include:

  • Processing of retirement benefits and gratuities

  • Verification of pensioners

  • Liaison with Pension Fund Administrators (PFAs)

  • Handling of complaints related to pensions

Staff Welfare Services

We attend to the general well-being and support of civil servants during their service years.

Services Include:

  • Staff medical schemes support

  • Compassionate assistance

  • Death benefits processing

  • Recommendations for staff housing or cooperative initiatives

Disciplinary and Grievance Resolution

We ensure discipline and adherence to the Civil Service Code of Conduct while protecting the rights of public officers.

Services Include:

  • Coordination of disciplinary procedures

  • Investigation of petitions and grievances

  • Secretariat support for disciplinary panels

  • Reinstatement processing (if applicable)

Public Service Reform & Innovation

We lead initiatives to modernize and reform the Delta State Civil Service for optimal efficiency and transparency.

Services Include:

  • Policy and administrative reform support

  • Roll-out of innovation and e-governance projects

  • Performance management framework development

  • KPI tracking and performance audits

Service Access Channels

ChannelDescription
In-PersonVisit us at the OHOS Secretariat Complex, Asaba
TelephoneCall: +234-xxx-xxx-xxxx (Mon–Fri, 8AM–4PM)
EmailContact us via: support@deltahos.gov.ng

Upcoming Services (Coming Soon)

  • Self-service staff portal (leave applications, postings, performance reviews)

  • Live Chat Support for real-time assistance

  • Service Delivery Dashboards for performance tracking

  • Feedback & Complaint Tracker

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